Orders placed to Less EMF through our website, catalog, email, or by phone are subject to the following conditions. Completion of an order with Less EMF implies acceptance of these conditions.
Payment Methods
- Visa
- MasterCard
- Discover
- American Express
- PayPal
- Bank Wire
- Cash
- Check
Taxes
Domestic – Sales Tax
We are required by law to collect taxes for shipments going to New York and California. Orders placed through our website will estimate these at 8.5% and 10% respectively. We will correct these rates at the time of processing the order. Phone orders will have the correct rates applied at the time the order is placed. Mail in orders need to account for these taxes when shipping to NY or CA.
International – Import Taxes and Duties
There may be additional import taxes collected by customs in the receiving country. Less EMF does not collect these taxes. Payment of these taxes is the sole responsibility of the recipient. Orders returned for failure to pay these taxes will be subject to return shipping costs, imposed taxes, and possible restocking fees. Orders abandoned for failure to pay taxes are not eligible for refund.
Processing Time
All orders require 24-48 hours to process, provided items are in stock. We can occasionally process orders sooner, however this is not guaranteed. If you are placing an express order we will need sufficient time to process to ensure we can get out the same or next business day. If you are uncertain if your order will be shipped in time, please contact us. We do not process orders on weekends or holidays.
Rush Processing
We do our best to process all orders as soon as they arrive, during normal business hours. Express orders arriving before 2pm US EST, could ship the same day provided all ordered items are in stock and there is sufficient time to process the order; however, we cannot guarantee your order will ship the same day. If you have any concerns about express shipments, please contact us. Express shipping does not include weekends unless otherwise stated.
Shipping Methods
Domestic Shipments
- FedEx – 2nd Day: 2 days
- FedEx – Next Day – End of Day: 1 day by 8:00 pm (Does not include weekends unless otherwise stated)
- FedEx – Next Day – Mid Day: 1 day by 10:00 am (Does not include weekends unless otherwise stated)
- FedEx – Next Day – AM: 1 day by 8:00 am (Does not include weekends unless otherwise stated)
- UPS – Ground: 1-7 business days
- USPS – 1st Class: 2-10 business days
- USPS – Priority: 2-3 business days
- USPS – Express: 1-2 business days
International Shipments – Shipping options and delivery times vary by region. Customs may slow some shipments or even halt them until customs duties are paid.
- DHL: 2-10 business days
- FedEx – Ground (to Canada): 2-7 business days
- FedEx – International Standard: 2-10 business days
- USPS – Priority Mail
- USPS – Express
For international shipments, you must accept that you are the end-user and will not be shipping to anyone else. There may be additional charges (VAT, duty, taxes, etc.) collected by customs on international orders. Less EMF does not control these costs. It is the sole responsibility of the customer to cover these import charges. Shipments that are Returned to Sender (RTS) per customer request or for failure to pay customs duties will be subject to return shipping costs, imposed duties, and possible restocking fees. Shipments that are abandoned are not eligible for a refund.
Liquids
We ship bulk liquids through FedEx only. If you are placing an order with multiple items containing liquids and non-liquids and would prefer to ship non-liquids with another method, you will either want to place separate orders or contact us prior to placing your order.
Returns & Exchanges
Meters, off-the-shelf shielding items, and books returned to us in new (resellable) condition (including packaging, instructions, and all parts) within 30 days of purchase may be exchanged or refunded, subject to a 20% restocking fee. Shipping fees are not refundable. In the event of an exchange, we may waive a portion or the whole of the restocking fee at our discretion.
Simply package the item carefully for safe transit, enclosed a copy of your invoice with a note containing your instructions and ship it to:
Less EMF
Attn: Returns
776B Watervliet Shaker Rd
Latham NY 12110-2209 USA
High value items should be insured. You can ship by any method you like; we do not cover the cost of return shipping.
Sorry, special orders, paints, undergarments, and cut goods such as fabrics, plastics and foils are not refundable. If you are not sure which item is correct for your application, contact us and we will be happy to help you make a confident selection.
Warranty Issues
Within 30 days of purchase:
Buy with confidence! Less EMF warranties all items to be free of manufacturing defects for 30 days after purchase. Please contact us first so we can assist you most efficiently. If an item is defective, we will instruct you to return it to us. We will repair or replace it and return it back to you at our expense. Naturally, this does not cover items damaged by abuse, shipping, or alterations.
After 30 days:
Many items carry manufacturer warranties that extend beyond 30 days. Contact us if you have a question and we can direct you to manufacturer warranty information.