What personal data we collect and why we collect it
For the purpose of processing orders, we may collect the following information: Your name, company name, address, email address, phone number, IP address, and transaction details. If using a credit card, we will collect the necessary billing information, including your name address, and credit card details.
For the purpose of corresponding with customers, we may collect your name, email, mailing address, or phone number. Correspondence information may be collected through the process of placing an order through our website, by phone, by mail, or by email. We may also collect this information through the completing of forms on our website, participating in surveys or promotions, or through phone or email communication.
For the purpose of complying with your preferences, we may collect your name, email, phone number, order history, and personal account preferences.
We currently do not allow commenting on products or posts. This may change in the future. Should we allow commenting in the future, we may collect your username, preferences, and comments for the purpose of displaying comments. Preferences would include whether you would like to display your name or remain anonymous. To prevent abuse of this feature, we may request revisions to inappropriate comments.
We currently do not allow the uploading of media files to our site.
Should you fill our our contact forms, we may collect your name, email, subject, and inquiry for the sole purpose of communicating with staff or fulfilling your request. Our contact form communicates through our email client. Email communications may be retained for up to 7 years, depending on the nature of the communication as per legal requirements. Unless you are requesting to be added to our mailing list or requesting a catalog be mailed to you, we do not use this information for the purpose of marketing.
We make use of Google Analytics, which tracks page visits, keyword searches, bounce rates, page session duration, IP addresses, and goals.
Our hosting provider will also collect data such as IP address, bounce rates, and page visits.
This information is used to ensure our website is running smoothly, for marketing, and to ensure we are following applicable regional laws.
Who we share your data with
For the purpose of processing your orders, it is necessary that we share some information with third parties.
We work with authorize.net for the purpose of processing credit card payments. When this payment method is selected, we will share your name, billing address, shipping address, credit card details, and order details . https://www.authorize.net/en-us/about-us/dpa.html
If you select PayPal as your payment option, we will share order details with PayPal. Data shared with PayPal includes your billing address, shipping address, and order details. https://www.paypal.com/us/webapps/mpp/ua/privacy-full
We work with GetResponse for the purpose of email messaging and marketing, should you sign up for our newsletter or email communications. We share your name, email address, and IP address. https://www.getresponse.com/legal/privacy
We use various shipping services including FedEx, DHL, UPS, and USPS, as well as aggregated services such as EasyPost, to provide the best possible rates and shipping services. Necessary data sent to these companies would include ship to name, company, address, phone number, and email. If shipping on your own account, we may also share your shipping account details, including the associated addresses with the account.
How long we retain your data
To better serve our customers, we keep order information indefinitely, for a minimum or 7 years as per legal requirements, or until a customer request this information be removed. To comply with various laws, we may still maintain a bare minimum of information such as your name and privacy preferences, should you request us to delete any history.
Email communications will be maintained indefinitely, for a minimum of 6 months depending on the nature of the email, until we deem them unnecessary, or until you request we delete them. Minimum retention times are required by law, depending on the nature of the communication.
Personal information, such as your address, phone number, or email, will be retained indefinitely, until updated information is provided, or until we have determined the account to be inactive, or until you request it be removed. If you request your information be removed, we must keep a bare minimum, such as your name and preferences, for the purpose of ensuring your preferences are saved.
What rights you have over your data
You can update your data at anytime through our website, by phone, or by email. We will verify your information prior to making any changes.
You may opt out of emails at anytime, either by responding to an email, by phone, or by email request.
You may request that we remove your information at anytime. For the purpose of compliance with various laws and your request, we may keep the bare minimum information, such as your name and preferences.
If you have any concerns regarding your privacy, you can reach us by phone: +1-518-608-6479 or by email: email@example.com.
How we protect your data
We know your information is valuable to you and we wish to keep is safe and secure. We make use of encryption to protect data during transmission.
To further protect your data we recommend using secure passwords for your account, changing frequently, and signing out when you are done.
We will never request you provide your password or credit card information by email and would strongly advise against doing so with anyone.